he benefit is employees feeling more positive about their job. After all, employees want to be recognised for what they do – how they contribute to the company, their achievements, how customers perceive them, etc. It can be difficult for managers to be across all this information for all employees.
However, when they’re not, employees notice. In fact, a lack of recognition is a leading cause of employee dissatisfaction. AI could go some way to improving this situation.
Another area of HR currently being improved by AI is employee training. To be specific, using e-learning to make training for employees ultra-personalised
– down to individual employee level if required.
AI does this by assessing the employee to identify their weaknesses and areas that can be improved. It then customises courses and modules for that employee, creating a bespoke training pathway.
Finally, HR chatbots driven by AI software are being used by HR departments to handle HR queries and requests. Of course, there are situations where employees need to talk to a real person, but there are many areas where an intelligent chatbot could fill the role. One example is requesting time off for holidays.