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Safe AI in Hospitality: Bookings, Pricing and Guest Data Handled Properly

Where AI Is Used Across Hotels, Restaurants and Venues

Quiz: Where AI Is Used Across Hotels, Restaurants and Venues

Revenue Management and the Limits on Automated Pricing

Quiz: Revenue Management and the Limits on Automated Pricing

Booking Platforms, Ranking and Distribution Dependence

Quiz: Booking Platforms, Ranking and Distribution Dependence

Guest Data: Profiles, Preferences and Consent

Quiz: Guest Data: Profiles, Preferences and Consent

Service Chatbots and Telling Guests They Are Automated

Quiz: Service Chatbots and Telling Guests They Are Automated

Reviews: Generated Content, Responses and Platform Rules

Quiz: Reviews: Generated Content, Responses and Platform Rules

Staff Scheduling Algorithms and Employment Duties

Quiz: Staff Scheduling Algorithms and Employment Duties

Facial Recognition at Entry and Where It Is Prohibited

Quiz: Facial Recognition at Entry and Where It Is Prohibited

Food Safety, Allergens and Automated Ordering Errors

Quiz: Food Safety, Allergens and Automated Ordering Errors

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Previous Lesson

Quiz: Reviews: Generated Content, Responses and Platform Rules

Safe AI in Hospitality: Bookings, Pricing and Guest Data Handled Properly
Reviews: Generated Content, Responses and Platform Rules
Quiz: Reviews: Generated Content, Responses and Platform Rules

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Question 1 of 5

1. Question

When responding to guest feedback, staff must ensure that their communications become part of the public record and align with company policies.

Responses should be written in a casual tone to match customer expectations
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Responses must be reviewed by supervisors before publication
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Responses should avoid addressing complaints directly to maintain neutrality
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Responses must always be published immediately without supervision
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Question 2 of 5

2. Question

According to Booking.com rules, responses to reviews must be written in the same language as the original review.

Responses must be translated into English regardless of the original language
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Responses must be written in the same language as the original review
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Responses can be written in any language if the staff is fluent
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Responses must be reviewed by a translator before publication
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Correct / 1 Points

Incorrect / 1 Points
Question 3 of 5

3. Question

Airbnb requires that responses cannot contain any information that might identify other guests or staff members.

Responses must include names of other guests to show transparency
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Responses must not contain names, room numbers, or booking details
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Responses must include staff names to personalise the message
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Responses must refer to other guests by their booking dates
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Correct / 1 Points

Incorrect / 1 Points
Question 4 of 5

4. Question

The tone of responses to reviews should focus on solutions rather than explanations of why problems occurred.

The focus should be on defending the establishment against complaints
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The focus should be on addressing the guest's concerns directly
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The focus should be on explaining the reasons behind the issues
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The focus should be on promoting additional services offered
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Correct / 1 Points

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Question 5 of 5

5. Question

TripAdvisor prohibits responses that contain commercial promotion or advertising language.

Responses must always promote special offers or discounts
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Responses must not include any commercial promotion or advertising language
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Responses must focus on recommending other hotels or services
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Responses must include links to the establishment's website or social media
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Correct / 1 Points

Incorrect / 1 Points

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