Quiz: Handling Nonconformities Raised During Stage 2

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Question 1 of 5

1. Question

What is the difference between a major and a minor non-conformity?

Major non-conformities occur in large organisations; minor non-conformities occur in small organisations
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A major non-conformity indicates systemic failure; a minor non-conformity indicates an isolated failure or partial non-compliance
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Major non-conformities can never be closed; minor non-conformities can be addressed quickly
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There is no meaningful distinction between major and minor non-conformities
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Question 2 of 5

2. Question

Can certification be granted if a Stage 2 audit identifies a major non-conformity?

Yes, always, provided a corrective action plan is submitted
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Typically no; zero major non-conformities are usually required for certification
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Only if the major non-conformity is in a low-risk control
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Yes, provided the organisation pays a premium fee
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Question 3 of 5

3. Question

What is root cause analysis in the context of corrective action plans?

An audit of the auditor's procedures
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Identifying why a non-conformity occurred so that corrective action addresses the underlying problem, not just the symptom
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A list of all non-conformities found during the audit
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An historical review of how the non-conformity originated in the organisation
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Question 4 of 5

4. Question

What should a corrective action plan include?

General statements about improving controls
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Specific details: who will do what by when, with evidence commitment dates
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A request to the auditor to overlook the non-conformity
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Only the root cause, not the action items
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Question 5 of 5

5. Question

If you are correcting multiple non-conformities and closure takes 90 days, when should you expect your certificate?

Within 30 days of Stage 2 audit completion
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Within 60 days of Stage 2 audit completion, regardless of corrective actions
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After the 90-day corrective action period has elapsed and evidence is verified
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Immediately after Stage 2 audit, even if non-conformities are still open
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Quiz: Handling Nonconformities Raised During Stage 2

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