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AI Training for Small Businesses: Practical Safety Without a Compliance Department

Which AI Duties Actually Apply to a Small Organisation

Quiz: Which AI Duties Actually Apply to a Small Organisation

AI Literacy Duties Have No Company Size Exemption

Quiz: AI Literacy Duties Have No Company Size Exemption

Choosing Tools: Free Tiers, Data Use and What You Give Away

Quiz: Choosing Tools: Free Tiers, Data Use and What You Give Away

Customer Data, Supplier Data and What Never Goes Into a Prompt

Quiz: Customer Data, Supplier Data and What Never Goes Into a Prompt

Writing a Two Page AI Policy Your Team Will Read

Quiz: Writing a Two Page AI Policy Your Team Will Read

Approving Tools Without a Procurement Function

Quiz: Approving Tools Without a Procurement Function

Marketing Content: Disclosure, Accuracy and Advertising Rules

Quiz: Marketing Content: Disclosure, Accuracy and Advertising Rules

Customer Service Bots and Telling People They Are Automated

Quiz: Customer Service Bots and Telling People They Are Automated

Recruitment Tools and the Legal Exposure They Carry

Quiz: Recruitment Tools and the Legal Exposure They Carry

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Quiz: Customer Service Bots and Telling People They Are Automated

AI Training for Small Businesses: Practical Safety Without a Compliance Department
Customer Service Bots and Telling People They Are Automated
Quiz: Customer Service Bots and Telling People They Are Automated

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Question 1 of 5

1. Question

Since 2 August 2026, what does Article 50 require for a customer service bot?

Bots are not covered by Article 50
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Clear disclosure that the customer is interacting with an AI system
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Bots must be faster than humans
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Optional disclosure
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Question 2 of 5

2. Question

Where should a bot’s disclosure appear?

Only in terms and conditions
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In the first message the customer sees
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Only in marketing materials
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Never, it is confusing to customers
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Question 3 of 5

3. Question

If a customer service bot promises something, who is legally bound by that promise?

The bot alone
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The business that deployed the bot
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No one, the customer should not have believed it
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Only if the customer knew the bot is AI
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Question 4 of 5

4. Question

What should a customer service bot do if a customer is upset or needs personal attention?

Continue handling the chat with more insistence
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Offer to escalate to a human representative with context preserved
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Apologise on behalf of the CEO
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Shut down the chat
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Question 5 of 5

5. Question

Why should a small business keep records of customer service bot conversations?

They do not need to
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For dispute resolution and to understand whether you can use them for training or improvement
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Only if the conversation was negative
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To punish customers who were difficult
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