Quiz: Lesson 13: Data Privacy and Ethical AI Use

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Question 1 of 3

1. Question

What is the most critical security practice a small business owner should follow before inputting customer data into a public generative AI tool?

Include full names and addresses so the AI generates more personalized responses.
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Anonymize or remove all Personally Identifiable Information (PII) before prompting the AI.
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Only use the AI tool during non-business hours to minimize data interception.
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Encrypt the AI's output before sending it to the customer.
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Question 2 of 3

2. Question

Which of the following best demonstrates the ethical use of AI in a small business’s customer service operations?

Disclosing to customers when they are interacting with an AI chatbot instead of a human agent.
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Claiming AI-generated marketing content was entirely written by a hired human expert.
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Automatically collecting customer passwords through an AI interface to speed up support.
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Using AI to secretly scrape competitors' customer databases without their consent.
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Question 3 of 3

3. Question

Why is it strictly necessary to review an AI vendor’s Terms of Service regarding data usage before integrating their tool into your business?

To ensure the AI vendor will provide free marketing and promotion for the small business.
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To confirm whether the vendor uses your proprietary business inputs to train their future public AI models.
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To check if the AI tool has the legal authority to sign contracts on your behalf.
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To guarantee that the AI will never make a factual error or hallucinate information.
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Quiz: Lesson 13: Data Privacy and Ethical AI Use

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