Quiz: Writing System Prompts and Guardrails

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Question 1 of 3

1. Question

What is the primary purpose of a system prompt for a customer service chatbot?

To define the AI's persona, boundaries, and foundational instructions before it interacts with the user.
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To securely store and encrypt the customer's personal data and payment information.
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To generate the underlying HTML and CSS code for the website's chat widget.
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To restrict the user from typing more than a certain number of characters per message.
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Question 2 of 3

2. Question

Why is it crucial to implement ‘guardrails’ when configuring an AI chatbot for your business?

To increase the processing speed and reduce the latency of the chatbot's replies.
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To prevent the AI from discussing off-topic subjects, hallucinating facts, or violating company policy.
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To force the user to create an account and log in before they can interact with the AI.
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To enable the AI to autonomously scrape competitor websites for better product recommendations.
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Question 3 of 3

3. Question

When designing a system prompt, what is the best practice for instructing the AI on how to handle questions it does not have the factual answer to?

Instruct the AI to confidently guess the answer based on its broad training data to maintain authority.
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Tell the AI to ignore the question and instead present the user with a list of promotional discounts.
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Program the AI to immediately disconnect the chat session to save computational resources.
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Instruct the AI to politely admit it does not know the answer and offer a fallback, such as escalating to a human agent.
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Quiz: Writing System Prompts and Guardrails

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