Quiz: Rigorous Pre-Launch Testing

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Question 1 of 3

1. Question

What is the primary purpose of conducting ‘edge case’ testing before launching a customer service chatbot?

To ensure the bot handles unusual or unexpected user inputs gracefully without breaking or giving inaccurate information.
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To verify that the chatbot's user interface perfectly matches the website's aesthetic and color scheme.
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To maximize the chatbot's processing speed for the top five most commonly asked questions.
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To generate analytics reports on how many test users prefer human agents over artificial intelligence.
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Question 2 of 3

2. Question

During pre-launch testing, why is it crucial to involve beta testers who were not part of the AI development team?

They have the advanced technical skills required to rewrite the chatbot's core NLP algorithms.
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They provide unbiased feedback and interact with the bot in unpredictable ways, closely mimicking real customers.
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They are legally required to approve the chatbot for compliance with international data privacy laws.
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They are primarily used to test the physical server load capacity rather than the conversational flow.
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Question 3 of 3

3. Question

Which of the following best describes ‘regression testing’ in the context of an AI chatbot’s pre-launch protocols?

Downgrading the chatbot to a simpler version to save on API usage costs before launch.
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Testing the chatbot's ability to de-escalate angry customers and regress their emotional state to neutral.
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Checking that recent updates, prompt tweaks, or new training data haven't caused previously working features to fail.
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Evaluating the chatbot's performance strictly on legacy operating systems and outdated web browsers.
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Quiz: Rigorous Pre-Launch Testing

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