Quiz: The Risk Profile of an Agent Compared With a Chatbot

A chatbot typically operates within predefined parameters and cannot initiate actions beyond its programmed responses.

An agent’s risk profile is higher than a chatbot’s due to its ability to perform actions autonomously.

Monitoring systems for agents must include detailed operational data such as decision rationale and outcome tracking.

The governance approach for agents requires elaborate documentation and approval processes including risk assessments.

Chatbots generally involve lower upfront investment and simpler maintenance compared to agents.